Refund Policy

Overview

This Refund Policy explains how refunds, cancellations, and returns are handled by Clicks Route, a brand operated by Dollar Media Technology Limited.

By purchasing products or services through this website, you agree to the terms outlined in this Refund Policy.

Refunds for Digital Marketing & Consulting Services

Clicks Route provides digital marketing and consulting services, which are customized and time-based in nature.

Service Refund Policy

  • Fees paid for marketing services are generally non-refundable once work has commenced

  • Refunds may be considered only if:

    • A service has not yet started, or

    • A billing error has occurred

Any approved refund requests are handled on a case-by-case basis and must be submitted in writing.

Marketing performance outcomes may vary based on multiple factors, and refunds are not guaranteed based on results or expectations.

Refunds & Returns for NETGEAR Products

Clicks Route may offer genuine products as an authorized reseller participating in the NETGEAR Partner Success Program.

Important Clarification

  • Clicks Route is an independent authorized reseller

  • We are not the manufacturer

  • Manufacturer policies apply to product warranties and returns

Product Returns & Refunds

Product returns and refunds are subject to:

  • NETGEAR’s official return and warranty policies

  • Distributor or supplier return conditions (where applicable)

Eligibility for refunds may depend on:

  • Product condition

  • Return timeframe

  • Original packaging and accessories

  • Proof of purchase

Opened, used, or activated products may not be eligible for a refund unless permitted under manufacturer or distributor policies.

Warranty Information

All product warranties are provided directly by NETGEAR®, Inc. under their official warranty terms.

Clicks Route does not issue manufacturer warranties and does not guarantee warranty approval decisions.

For official warranty details, customers should refer to NETGEAR’s official documentation or website.

Order Cancellations

  • Orders may be cancelled before processing or shipment, subject to confirmation

  • Once an order is processed or shipped, cancellation may no longer be possible

  • Cancellation requests must be submitted as soon as possible

Non-Refundable Items

The following are typically non-refundable:

  • Digital or customized marketing services already delivered

  • Consultation fees already utilized

  • Products marked as final sale or non-returnable

  • Products returned in damaged or incomplete condition

How to Request a Refund or Return

To request a refund, return, or cancellation, please contact us with the following details:

  • Order reference (if applicable)

  • Description of the issue

  • Supporting information or documentation

Email: 📧 info@clicksroute.com

Requests will be reviewed and responded to within a reasonable timeframe.